Refund policy

We want you to be happy with your purchase. Below you'll find the guidelines for returns and refunds across our product lines.

Fabric Products (Apparel & Home Line)

• Eligibility for Return / Refund:

  • Returns are accepted only if the fabric is damaged during transit.
    
    How to Initiate a Return (if damaged):

    1. Notify us within 7 days of delivery.

    2. Please attach photos showing the shipping damage and include your order number.

    3. Our team will review and guide you through the return or exchange process.

     

• Note: We typically pre-wash fabric items. However, if we haven't pre-washed a particular item yet, we include care and washing instructions with your purchase.
  
  

Incense (Asvi Incense)

• Return Policy:

  • All sales of incense are final. We do not allow returns under any circumstances unless broken during transit 

Refund Processing

• Damaged Fabric Returns:

  • Upon approval, we will offer a replacement.

• Processing Time:

  • Refunds or exchanges are processed within 7–10 business days from receipt of the returned item.

Legal & Additional Information

• This policy is part of our broader Terms & Conditions and may be updated occasionally.

• For transparency, consider placing links to this policy in your website footer, checkout page, and in order confirmation emails—following best practices outlined in modern return policy guides

 

Communication Channels

For returns, damages, or questions about your order, please reach out to our Customer Support team:

• Email: blocmainindia@gmail.com

• Whatsapp : +91-9084828717

• Subject Line: Return Request – [Order Number]